Standard shipping is free for ALL orders above Rs. 1000 and for orders less than Rs. 1000 standard shipping charges of Rs-100 will apply.
Orders shipped via express courier will take 4-7 Days, Orders shipped via economy courier may take up to 7-15 days depending on your location.
Orders on an average takes 24-48 hrs to be processed, picked, packed and shipped. Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different address, you shall need to place multiple orders. Once the products are shipped from our location, the shipper’s reference number (airway bill number/docket number) will be sent to you through email.
Please note satyamtracparts.com.in is closed on weekends and major holidays.
If you do not receive your tracking email please contact : firstname.lastname@example.org
- In case you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team through any of the below mentioned channels:
- Email Us at email@example.com
- Upon receiving your complaint, satyamtracparts.com shall verify the authenticity and the nature of the complaint and if it is convinced that the complaint is genuine, it will process your request for a replacement.
- Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If you observe that the package is damaged or tampered, request you to refuse to accept delivery and inform us at the earliest. The return process of the product may be restricted by us depending on the nature and category of the product.
- In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, via:
- Please notify satyamtracparts.com of receipt of a damaged/ defective product/service within 12-hours of delivery to you. If you are unable to do so within 12-hours, satyamtracparts.com shall not be held liable for the failure to replace the order.
- Product should be unused.
- satyamtracparts.com will arrange pick-up of the damaged/defective product through its own logistics partner. In the event satyamtracparts.com is unable to do so, satyamtracparts.com will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one-two days from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with satyamtracparts.com.
- Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
- The returned products are subject to verification and checks by satyamtracparts.com in order to determine the legitimacy of the complaint/ return.
- In the event the return of a product is duly accepted by satyamtracparts.com, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to you. Refund will be processed based on the mode of payment and satyamtracparts.com or the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts or provide you with a cheque in this regard. Refunds will be subject to the following:
- Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by satyamtracparts.com.
- A promo code, once used shall not be refunded in case of cancellation of order either by customer or satyamtracparts.com.
- Cancellation by www.satyamtracparts.com: There may be certain orders that satyamtracparts.com is unable to accept and must cancel. satyamtracparts.com reserves the right, at satyamtracparts.com sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in your order being cancelled include, without limitation, non-availability of the product or quantities ordered by you, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by satyamtracparts.com credit and fraud avoidance department. satyamtracparts.com may also require additional verifications or information before accepting any order. satyamtracparts.com will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or satyamtracparts.com.
- Cancellation by the User: In case of requests for order cancellations, satyamtracparts.com reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if satyamtracparts.com receives a cancellation notice and the order has not been processed/ approved by satyamtracparts.com , satyamtracparts.com shall cancel the order and refund the entire amount to you within a reasonable period of time. satyamtracparts.com will not be able to cancel orders that have already been processed. satyamtracparts.com has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by satyamtracparts.com and accept satyamtracparts.com decision regarding the cancellation.
- satyamtracparts.com in reserves the right to cancel any orders that classify as 'Bulk Order' as determined by satyamtracparts.com as per certain criteria. Any satyamtracparts.com cash or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz.
- Products ordered are not for self-consumption but for commercial resale.
- Multiple orders placed for same product at the same address.
- Bulk quantity of the same product ordered.
If a customer pays twice for one transaction, then one transaction's amount will be refunded via same source within 15 to 20 working days.